Just like every other company out there, the Disney corporation is not perfect. They have faults and things to work on. But one thing that Disney does exceptionally well is treat their guests like every one is the most important person in the world. On our last trip to Disneyworld, my family and I saw many examples of exceptional customer service. I’ll just talk about a couple, since I don’t want to be writing all day and you don’t want to be reading all day, either.
Our first day at Epcot, my son left his fanny pack in the restroom. We reported it to Guest Services and they had it by the end of the day, but that’s not the story. The story is: my son had his Epcot passport in that pack. An Epcot passport, for those who don’t know, is a little passport book with pages and stickers for each of the World Showcase countries. Each country operates a Kidcot station, where kids can sit down and do a craft from each country, as well as get their passport stamped and written in by a native of that country. It’s really a neat idea, and my kids were looking forward to it. Anyway, (more…)